ENVÍOS Y DEVOLUCIONES

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

ENVIOS

¿CUANTO CUESTAN LOS ENVÍOS?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most of our services and save time in the future.

¿CUANTO TARDA MI ENVÍO?

Tiempo de entrega: 24-72 horas laborables (España peninsular).

Orders & shipping

¿PUEDO DEVOLVER MI PEDIDO?

If you would like to return your order, please fill out the return form that came with the package. Make sure to include all the information requested on the form, such as the order number and the reason for the return. Once the form is complete, carefully seal the package and attach the shipping label that was also included with the package. Place the package in an appropriate shipping box and be sure to take the package to the post office or a courier service as soon as possible. If you have any questions about the return process, please contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.

¿CÓMO TRAMITO UNA DEVOLUCIÓN?

Once we have received the order return, the refund will be processed within 14 business days.

¿CUANDO RECIBIRÉ MI REEMBOLSO?

Una vez recibamos la prenda y verifiquemos su estado, el reembolso se procesa en un plazo de 3 a 7 días laborables, mediante el mismo método de pago.

¿QUÉ PRODUCTOS NO SE PUEDEN DEVOLVER?

For orders under $100 a shipping cost of $9.95 is charged.
All orders over $100 will be delivered for free.